1Stream is the leading provider of cloud-based call centre technology in southern Africa. Its award-winning omni-channel solution serves customers of all sizes, providing pay-per-use access to world-class technology that is rapidly scalable and available on demand. Learn more at
Collab provides disruptive omni-channel contact centre solutions, offering businesses of all sizes state-of-art innovation catering to their needs. Collab’s sophisticated cloud technology, powered by artificial intelligence, offers the necessary flexibility, ease of use and agility for companies to stay focused on their digital transformation.
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Disruptive technologies such as artificial intelligence, cloud and IOT give contact centres an opportunity to upskill their staff to super-agents.
Customer service has gone digital and with it customer expectations have changed, says 1Stream.