Future of the call centre

An ITWeb Executive Forum in partnership with 1stream and Collab

Future of the call centre

An ITWeb Executive Forum in partnership with 1stream and Collab

Clevva CEO Ryan Falkenberg. 19 Jul 2018 - by Kgaogelo Letsebe Use tech to create super-agents, not replace them
Use tech to create super-agents, not replace them
Clevva CEO Ryan Falkenberg.

Disruptive technologies such as artificial intelligence, cloud and IOT give contact centres an opportunity to upskill their staff to super-agents.

20 Jun 2018 - by Allyson Towle Cloud, AI and chatbots in the contact centre
Cloud, AI and chatbots in the contact centre

Customer service has gone digital and with it customer expectations have changed, says 1Stream.