Speaker

Rein van der Horst, Digital Transformation and Innovation, Cognition Labs

Rein van der Horst

Digital Transformation and Innovation, Cognition Labs

Rein van der Horst has twenty-five years working in the consulting, financial services, CPG, manufacturing, and utility industries in South Africa, Europe and Asia comprising: twenty years in group and executive director positions, fifteen years in management consulting, and four years in digital.

Rein van der Horst will be speaking on the following topic:

16:50
How to improve customer experience in a B2C environment by using Robotics and AI

Understand where to start when embarking on a Digital customer experience journey.

  • Discover how Digital tools be used to improve customer experience
  • Find out how important your existing data is when embarking on such a journey

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