John McGowan

John McGowan

Director Premium Support for Europe, Middle East, Africa and South America, Micro Focus

Premium Support is a mission critical service for many enterprise customer. We offer reactive problem resolution, proactive problem prevention and relationship management. The service is globally organised offering 24*7 for 365 days a year. John, as the lead of the organisation, has worked for Micro Focus for 27 years in Customer Support, Consulting, Training and Training development across the complete portfolio. Among the many areas of focus over the years is world wide support for NetWare/OES and designing the early versions of eDirectory. John is Irish and works out of Dusseldorf, Germany.

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