IT Support Engineer (3 – 5years’ experience) Night Shift/Shift work / SHIFT WORK (2011)

TriTec Talent

280837
Permanent
20 Nov 2018
  • 454 views
  • 10 applications
South Africa
Negotiable

Role details:

IT Support Engineer (3 – 5 years’ experience)Based in Cape Town CBD NIGHT SHIFT / SHIFT WORK A leading global travel management business withover 15 offices globally and in excess of over 700-users is looking for an IT Support Engineer(night shift) to join their team! This is an exciting time to join our client, make your mark interms of technology, people and process! The successful candidate should have a focus on end userexperience and will be working with a global team of Service Desk Desktop Support Engineers toassist in delivering an excellent IT Service. Excellent communication skills is a must as the rolerequires the candidate to communicate with clients globally. The role includes general support mustbe MCSE certified, have Active Directory, Exchange and 365 experience. Working environment: Join adynamic team, the environment offers regular fun activities and team building AND free parking!Working between 4pm to 12am and other shifts from 12am to 8am (incl. weekends) ?Main Duties andResponsibilities: Primarily working within a Service Desk type environment Provide telephonic ITsupport to internal clients along with team members based both locally and globally Provide onsiteDesktop Support services to locally based clients Monitoring of the inbound ticket queue andallocating to appropriate resources within the team Monitoring of the network management monitoringplatform for any alerts/events triggered Responding appropriately and dealing with incidents;service requests; queries and complaints in an effective manner Taking ownership of incidents andservice requests ?- responding to these within SLA and managing to resolution Liaise with 3rd partyvendors that supply services

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Role Description
IT Support Engineer (3 – 5 years’ experience) Based in Cape Town CBD NIGHT SHIFT / SHIFTWORK A leading global travel management business with over 15 offices globally and in excess ofover 700-users is looking for an IT Support Engineer (night shift) to join their team! This is anexciting time to join our client, make your mark in terms of technology, people and process! Thesuccessful candidate should have a focus on end user experience and will be working with a globalteam of Service Desk Desktop Support Engineers to assist in delivering an excellent IT Service.Excellent communication skills is a must as the role requires the candidate to communicate withclients globally. The role includes general support must be MCSE certified, have Active Directory,Exchange and 365 experience. Working environment: Join a dynamic team, the environment offersregular fun activities and team building AND free parking! Working between 4pm to 12am and othershifts from 12am to 8am (incl. weekends) ?Main Duties and Responsibilities: Primarily workingwithin a Service Desk type environment Provide telephonic IT support to internal clients along withteam members based both locally and globally Provide onsite Desktop Support services to locallybased clients Monitoring of the inbound ticket queue and allocating to appropriate resources withinthe team Monitoring of the network management monitoring platform for any alerts/events triggeredResponding appropriately and dealing with incidents; service requests; queries and complaints in aneffective manner Taking ownership of incidents and service requests ?- responding to these withinSLA and managing to resolution Liaise with 3rd party vendors that supply services

Skills and Experience
Qualifications: Ideally MCSE 2012 OR CCNA certified Working knowledge of ITIL methodology (Highlybeneficial) Technical Skills & Qualifications Experience with all Windows OS’s, AD, basicknowledge of firewalls, general security issues, email troubleshooting, antivirus, backup software,office applications and printing Solid trouble shooting skills (e.g. AD; servers, workstations,databases, networking) Experience of Office 365 and Azure cloud capabilities related to desktopcomputing Technical experience of enterprise desktop applications e.g. MS Office, O365, InternetExplorer, Chrome Advanced Microsoft OS and desktop hardware troubleshooting Installation andbuilding of workstations/servers and installation of print/scan devices ?Contact:?Andrea.Buwalda@eoh.com