Africa
Executive summit
The new world of customer experience for telcos
17 September 2015 | Summer Place, Hyde Park
EXCITING / INTELLIGENT / DYNAMIC QoE / ACCELERATE BUSINESS VALUE

An ITWeb Executive Forum in partnership with Amdocs
Registration: 08:25
Event: 09:25 - 14:30

Kim Dancey, Regulatory head and specialist advisor, Alternative Banking, FNB

Bank-telco distrust inhibits SA's financial inclusion

By Admire Moyo, ITWeb's portals editor, Johannesburg, 18 Sep 2015

Although partnerships between banks and telcos are essential in enabling financial inclusion to billions of people in Africa, the egos among the institutions are hindering such partnerships, especially in SA.

That was the word from Kim Dancey, regulatory head and specialist advisor for digital and alternative banking at FNB, speaking yesterday during the Amdocs Africa Executive Summit in Johannesburg.

"Financial inclusion is the direct consequence of consumers across the income spectrum accessing and sustainably using financial services that are affordable and appropriate to their needs," she said.

In countries like Kenya mobile financial services have flourished, especially on platforms like M-Pesa and M-Shwari. However, SA has not had the same success with Vodacom's M-Pesa attempt, as an example, failing to scale as expected.

Ronen Levkovich, President, EMEA Division

Digital sweeps across SA

By Admire Moyo, ITWeb's portals editor, Johannesburg, 18 Sep 2015

Digital is sweeping SA, spurred by rapid smartphone adoption and social media usage.

So said Ronen Levkovich, president of Amdocs' EMEA division, when opening the Amdocs Africa Executive Summit yesterday in Johannesburg.

He believes there is no doubt SA is becoming more connected and more digital, and digital adoption is one of the biggest trends that impacts on the lives of customers and organisations.

"Digital is expanding to other verticals like financial services, machine-to-machine, retail, utility, healthcare and education," he said. "It is competently transforming the way we engaging with our customers."