Streamlining your MSP business using automation

Tuesday 5 February 2019

An ITWeb webinar in partnership with ConnectWise

Hear how one leading South African MSP has built a large and profitable business

ITWeb in conjunction with ConnectWise presents an insightful webinar that looks at how you can build a successful MSP business.

In just one hour, see how one of ConnectWise's partners demonstrate how they have consolidated their interfaces to identify areas for growth, improved forecasting and enhanced operational efficiency.

Join Ralph Berndt, Syrex’s Sales director, and Sam Callaghan, Director of International Sales at ConnectWise, for a closer look at how Syrex built and continues to grow opportunities as an MSP. See how they built their business, and understand the tools they depend on to deliver outstanding service.

"When we came across ConnectWise, we found that there was a product that could basically consolidate all the interfaces for us. It really spoke to all the elements of what we do as a business."
Ralph Berndt, Sales Director, Syrex

Discover immediately implementable best practices that helped Syrex reach and exceed their goals, including:

  • Learning how to cut back and simplify platforms;
  • Enhancing employee efficiency and productivity;
  • How to centralise your management systems;
  • Tracking and growing your managed service portfolio;
  • Simplifying systems for enhanced service delivery;
  • Improving budget prediction and management of cost and earnings;
  • Identifying cost saving areas; and
  • Streamlining and aligning processes.

Register for the Webinar


Date: Tuesday, 5 February 2019
Time: 3pm (GMT+2)
Duration: 1 hour


Gregg Lalle

Sam Callaghan, Director of International Sales, ConnectWise
Sam has worked at ConnectWise since 2014, which was the start of our focused international expansion. Prior, he worked with a number of US based technology businesses, helping them expand their communities and reach across EMEA. While at ConnectWise, Sam has acted as both an individual contributor and helped in training, managing, and supporting the fast-growing sales teams.

Ralph Berndt

Ralph Berndt, Director Sales and Marketing, Syrex
Ralph is an experienced Director of Sales and Marketing with a demonstrated history of working in the information technology and services industry. Skilled in managed services, business management, internet service provider (ISP), Office 365, and servers.


  • Identify areas for improvement and growth;
  • Increase employee efficiency;
  • Improved budget forecasting;
  • Reach goals with immediately implementable best practices;
  • Enhanced customer service; and
  • Recognise areas where costs can be cut.


Industries/Primary Business:

  • Managed Service Provider,
  • IT Solutions Providers,
  • IT/Technology Consulting,
  • Software Consulting,
  • Point of Sale Provider,
  • Telecommunications,
  • Document Imaging Provider,
  • Managed Print Provider,
  • Cloud Service Provider, and
  • Value Add Reseller

Job Function:

  • Owner,
  • CEO,
  • COO,
  • Partner,
  • President,
  • Vice President,
  • Director,
  • Managing Director,
  • General Manager,
  • Business Manager,
  • IT Consultant/Contractor,
  • Project Manager,
  • Sales Manager,
  • Service Manager,
  • Operations Manager,
  • Technician,
  • Engineer,
  • IT Manager/Director,
  • Network/Infrastructure/Telecommunications Management, and
  • IS Technology Professional

Latest News


The free webinar will provide managed service providers with growth-boosting insight. 16 Jan 2019 - by Vineshia Petersen How to build a large, profitable MSP business
How to build a large, profitable MSP business
The free webinar will provide managed service providers with growth-boosting insight.

ConnectWise will hold a free webinar on 5 February, covering immediately implementable best practices that will help managed service providers exceed their goals.


If you'd like to attend but can't make it – click here and we can send you the recording!