NEWS

03 Jul 2019 - by Christopher Tredger
Google, Genesys partner to boost call centre AI

The companies combine technologies to support the fully automated call centre and enhance the customer experience.

02 Jul 2019 - by Christopher Tredger
Tech-savvy, empowered consumers call the shots

Customer experience is more important than products released or services rendered, says Genesys.

28 Jun 2019 - by ITWeb
Elingo confirms sponsorship of Genesys Blended AI Summit 2019

The summit will examine the influence of AI on business processes, particularly when it comes to customer engagement and experience.

13 Jun 2019 - by ITWeb
Data is the fuel that powers AI-driven CX

Genesys is hosting a Blended AI Summit to explore how AI can improve the cus-tomer experience within contact centres.

15 Apr 2019 - by ITWeb
Elingo delivers value as Gold Genesys Partner

Since this alliance was first established, Elingo has placed a premium on certification, and specialised skills in development and solution integration.

09 Apr 2019 - by ITWeb
Pivotal Data recognised as top-tier Genesys partner

Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.

08 Mar 2019 - by ITWeb
Cloud evolution does not mean demise of IaaS

The reality of operating in today's market is that there are advantages and disadvantages to infrastructure as a service, says Paul McIntyre, CX executive at Elingo.

14 Feb 2019 - by Kirsten Doyle
Cloud CX: Don't believe the vendors, try it out

Customer experience matters today more than ever, because we are all consumers, says Genesys.

09 Nov 2018 - by ITWeb
Contact centres must embrace the cloud or else

Elingo is hosting a series of cloud events to share insights from a recent Genesys summit in Europe.

VIDEO

PRESENTATION

SPEAKERS

Kim de Boer

Senior Sales Director Benelux & South East Africa
Genesys

Merijn te Booij

CMO
Genesys

Dick Dijkstra

Technology Partner Growth Lead
Google

Mark Angus

CEO, Consultant, Researcher & Strategist
Knowledge Executive

Brendan Dykes

Product Marketing
Genesys

Deon Scheepers

Customer Engagement Executive
Pivotal Data

Chris Woodward

CEO
Anana

Chris McGrath

IT Programme Manager
Marks & Spencer

Craig Wing

Futurist, keynote speaker
FutureWorld

Adriaan van Staden

Senior Sales Manager South East Africa
Genesys

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LOCATION

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Gauteng, South Africa
T: +27 10 226 4600

About Genesys

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog