WELCOME TO GENESYS BLENDED AI SUMMIT 2019

Are you intrigued by the impact Artificial Intelligence (AI) has on Customer Experience (CX)? Artificial Intelligence has become a popular topic in the Customer Experience and Customer Engagement industry. It is changing our lives and how businesses operate.

What does the impact of AI on CX mean for your organisation, and how can you serve your customers better?

How do other organisations approach AI in CX?

Genesys will be holding a Blended AI Summit to answer all these questions.

Genesys has integrated the benefits of Artificial Intelligence into its Customer Experience solutions.

With Kate, the Genesys bot, organisations can integrate AI holistically into their Customer Experience solution, on both the customer journey and the employee journey, without neglecting the importance of the human factor. This is what Genesys calls Blended AI.

Examples of these AI enhancements include: Automated agents, Virtual assistants (chatbots, voicebots), Predictive engagement, Prospect conversion, Performance DNA, Predictive routing, etc.

To properly present all these top innovations, Genesys has organised an AI focused event: The Genesys Blended AI Summit 2019.

It will be held at the Maslow Hotel in Johannesburg on Tuesday 2 July 2019.

The theme for the day will be “Better Business Outcomes with AI Powered Journey Optimisation”. Genesys’ Chief Marketing Officer Merijn te Booij, will provide the keynote speech about Blended AI at this event.

Futurist Craig Wing will also speak and inspire you with his views on AI developments.

Register for the Genesys Blended AI Summit for free to learn more about AI and CX, and network during this special event hosted by Genesys.

SPEAKERS

Kim de Boer

Senior Sales Director Benelux & South East Africa
Genesys

Merijn te Booij

CMO
Genesys

Dick Dijkstra

Technology Partner Growth Lead
Google

Mark Angus

CEO, Consultant, Researcher & Strategist
Knowledge Executive

Brendan Dykes

Product Marketing
Genesys

Deon Scheepers

Customer Engagement Executive
Pivotal Data

Chris Woodward

CEO
Anana

Chris McGrathzw

IT Programme Manager
Marks & Spencer

Craig Wing

Futurist, keynote speaker
FutureWorld

Adriaan van Staden

Senior Sales Manager South East Africa
Genesys

PARTNER & BUSINESS PARTNER SPONSORS

GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

REGISTRATION

Click here to register your free seat to attend GENESYS BLENDED AI SUMMIT 2019.

LOCATION

THE MASLOW
6 Sandown Valley Crescent, Sandton
Gauteng, South Africa
T: +27 10 226 4600

About Genesys

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog