The companies combine technologies to support the fully automated call centre and enhance the customer experience.
Customer experience is more important than products released or services rendered, says Genesys.
The summit will examine the influence of AI on business processes, particularly when it comes to customer engagement and experience.
Genesys is hosting a Blended AI Summit to explore how AI can improve the cus-tomer experience within contact centres.
Since this alliance was first established, Elingo has placed a premium on certification, and specialised skills in development and solution integration.
Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.
The reality of operating in today's market is that there are advantages and disadvantages to infrastructure as a service, says Paul McIntyre, CX executive at Elingo.
Customer experience matters today more than ever, because we are all consumers, says Genesys.
Elingo is hosting a series of cloud events to share insights from a recent Genesys summit in Europe.
Click here to view the complete gallery.
Senior Sales Director Benelux & South East Africa
Technology Partner Growth Lead
CEO, Consultant, Researcher & Strategist
Customer Engagement Executive
IT Programme Manager
Marks & Spencer
Futurist, keynote speaker
Senior Sales Manager South East Africa
6 Sandown Valley Crescent, Sandton
Gauteng, South Africa
T: +27 10 226 4600
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog