Making the most of your team’s agility in communications

4 April 2016 | The Oyster Box, Umhlanga, Durban

5 April 2016 | African Pride Crystal Towers Hotel, Cape Town

7 April 2016 | Summer Place, Hyde Park, Johannesburg

 
An ITWeb Executive Forum in partnership with Interactive Intelligence

In the news

It is becoming harder for contact centres to keep up with customer demands using old contact centre technology, says Interactive Intelligence's Deon Scheepers. 8 Apr 2016 - by Regina Pazvakavambwa Interactive Intelligence unveils customer engagement cloud service
Interactive Intelligence unveils customer engagement cloud service
It is becoming harder for contact centres to keep up with customer demands using old contact centre technology, says Interactive Intelligence's Deon Scheepers.

The company has introduced a customer engagement cloud service for businesses throughout South Africa.

Deon Scheepers, strategic consultant at Interactive Intelligence. 17 Mar 2016 - by Charmaine Shangase Proper customer experience strategy essential
Proper customer experience strategy essential
Deon Scheepers, strategic consultant at Interactive Intelligence.

Traditional legacy technology and infrastructure no longer supports the growing needs of the digital customer, says Interactive Intelligence.

19 Feb 2016 - by ITWeb Interactive Intelligence builds momentum with more than 80 customer deployments at Fortune 500 companies
Interactive Intelligence builds momentum with more than 80 customer deployments at Fortune 500 companies

The company reports rapid growth of its cloud business, with 76% growth in cloud revenue.

Digital transformation can only happen with the right leadership, says Deon Scheepers. 18 Jan 2016 - by Regina Pazvakavambwa Digital transformation: key to contact centres' survival
Digital transformation: key to contact centres' survival
Digital transformation can only happen with the right leadership, says Deon Scheepers.

Organisations should be looking at using digital to innovate, differentiate and gain strategic advantage, says Interactive Intelligence SA.

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