Companies need to fundamentally re-imagine their processes to align to the organisation's strategy and focus, such as enhancing business processes with a customer-centricity focus, says Rushdi Jaylarnie, BPM development practice lead at Standard Bank.
Jaylarnie will speak at ITWeb BPM and Automation Summit 2019, to be held on 9 April, at The Forum in Bryanston.
He says there is the tendency to re-invent the wheel. "Leverage existing organisation technologies in the BPM solutions of the future. There is no need to recreate current enterprise-wide technologies that exist today. Partner with start-ups and fintechs to leverage expertise in areas where the organisation is lacking."
When implementing a BPM platform, one should consider the platform deployment model (cloud, on-premises or hybrid) that will best suit the organisation's requirements, he says. There are many factors to consider when deciding the platform model to be used, including capex constraints, the size of the user base, time to market for new solutions, the organisation's geographical footprint, and a sense of control.
"Not all solutions should exist within the BPM application. Ask yourself some critical questions before deciding where the specific solutions belong."
When implemented properly, BPM and automation can assist businesses with their digital transformation journeys. The combining of different capabilities, including workflow, robotics, business rules engine, content management, test automation and analytics into one product suite, makes it easier to create integrated solutions.
Jaylarnie says the introduction of no-code/low-code development platforms has enabled tech-savvy business users to quickly and easily create business solutions. A no-code/low-code platform enables developers to drag-and-drop application components and connect them together to create a mobile or Web app.
However, this does not necessarily provide organisations with the competitive-edge over other organisations. "Many companies can have access to the same tools and application suites providing the same out-of-the-box functionality," he says.
What will set organisations apart from one another, will be one or more capabilities, including business products or processes; innovation, cost of building the solutions, time to market; agility to adapt to changing environments; branding and marketing; customer experience; and resilience, reliability and availability of solutions.
Jaylarnie's talk will focus on using BPM and automation to leverage organisational resources to become more competitive.