The voice of the customer has become louder!

CX is now a competitive differentiator that no organisation can afford to ignore.


15 October 2019
The Forum, Bryanston

With more tech savvy customers and digital transformation, organisation need to enhance their customer offering to engage the digital customer and keep them coming back for more in a world filled with alternative products and services. Join us to learn about real world solutions that are changing and shaping the way South Africa’s leading organisations are approaching CX.

Here at the inaugural ITWeb Customer Experience 2019 summit we will be assessing omni-channel digital experiences. How to incorporate technology to drive better customer experiences and how to develop products and services with the customer in mind. We will be showcasing technologies than can strengthen your customer interactions and share content that can give you the competitive advantage.


Julia Ahlfeldt

Certified Customer Experience Professional

Julia is now one of the foremost Customer Experience experts in South Africa. She has worked with blue chip clients, such as JP Morgan, American Express, and Virgin to deliver on their brand promise and foster customer loyalty through great experiences. She is a Certified Customer Experience Professional (CCXP), an internationally recognized accreditation held by only a few people in South Africa. She also the host of the monthly podcast, Decoding the Customer, which explores business trends and innovation in the field of customer-centricity.

“I’ve dedicated my career to helping organisations gain market leadership through customer-centricity.”


11 Sep 2019 - by ITWeb Businesses today are competing on CX
Businesses today are competing on CX

Early-bird registration is open for the ITWeb Customer Experience Summit, to be held on 15 October in Bryanston.

27 Aug 2019 - by ITWeb Julia Ahlfeldt to present keynote at ITWeb's CX Summit 2019
Julia Ahlfeldt to present keynote at ITWeb's CX Summit 2019

Ahlfeldt, an expert on customer experience, will be presenting the keynote address on 15 October.


  • Learn about the latest tech solutions for your CX needs
  • Network with leaders in the CX
  • Improve your CX strategy
  • Enhance your customer journey using AI
  • Advance your knowledge on emerging customer service technology
  • Gain insight into becoming more customer centric
  • Improve your customer journey
  • Speak to vendors who have created technology to tackle your CX challenges
  • Take away key insight into the latest customer analytics


At this case study driven event you will hear about the latest technology trends enhancing customer experience.

  • How to deliver seamless customer experience.
  • Network with your peers and gain insight into the latest CX trends.
  • How to leverage data to enhance your customer strategy.
  • Receive guidance from leading CX speakers and vendors
  • How to gain customer trust and loyalty by delivering more personalised experience using AI.
  • Hear real world solutions from the leaders in CX in South Africa


South African public and private sector organisations are under pressure
to improve the way they serve their customers!

  • Do you have products, services and solutions that can help businesses build a better CX strategy and assist decision makers to adopt methods to stay relevant in today’s fast-paced CX and technology environment?
  • Are you looking for a focused campaign and platform to speak to business decision makers about new technology trends and how your organisation can assist business in showing ROI from CX strategies?
  • Do you want to show real and measurable ROI from new business prospects across industry?

If you answered YES to any of these questions then don’t miss out on this opportunity to showcase your CX solutions to a business decision maker audience at ITWeb Customer Experience (CX) Summit 2019. Contact Debbie Visser, for a breakdown of opportunities available to suit your marketing budget.

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