CX is now a competitive differentiator that no organisation can afford to ignore.
15 October 2019
The Forum, Bryanston
With more tech savvy customers and digital transformation, organisation need to enhance their customer offering to engage the digital customer and keep them coming back for more in a world filled with alternative products and services. Join us to learn about real world solutions that are changing and shaping the way South Africa’s leading organisations are approaching CX.
Here at the inaugural ITWeb Customer Experience 2019 summit we will be assessing omni-channel digital experiences. How to incorporate technology to drive better customer experiences and how to develop products and services with the customer in mind. We will be showcasing technologies than can strengthen your customer interactions and share content that can give you the competitive advantage.
Julia is now one of the foremost Customer Experience experts in South Africa. She has worked with blue chip clients, such as JP Morgan, American Express, and Virgin to deliver on their brand promise and foster customer loyalty through great experiences. She is a Certified Customer Experience Professional (CCXP), an internationally recognized accreditation held by only a few people in South Africa. She also the host of the monthly podcast, Decoding the Customer, which explores business trends and innovation in the field of customer-centricity.
“I’ve dedicated my career to helping organisations gain market leadership through customer-centricity.”
Early-bird registration is open for the ITWeb Customer Experience Summit, to be held on 15 October in Bryanston.
Ahlfeldt, an expert on customer experience, will be presenting the keynote address on 15 October.
At this case study driven event you will hear about the latest technology trends enhancing customer experience.
South African public and private sector organisations are under pressure
to improve the way they serve their customers!
If you answered YES to any of these questions then don’t miss out on this opportunity to showcase your CX solutions to a business decision maker audience at ITWeb Customer Experience (CX) Summit 2019. Contact Debbie Visser, email@example.com for a breakdown of opportunities available to suit your marketing budget.
Nihilent is a global consulting and services company using design thinking approach to problem-solving and integrated change management. Nihilent’s comprehensive range of expertise in process and technology enables customers to achieve new heights of business performance. Nihilent has major presence in South Africa, India, USA, UK, and Australia. Nihilent offers Design Thinking led Business, Digital, Data Science, Analytics, Technology and Platform Transformation Services.
See more at: www.nihilent.com.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
See more at: http://www.genesys.com.
FinChatBot develops bespoke Artificial Intelligence-powered chatbots to help financial service providers acquire and retain customers, while reducing operating costs. The smart chatbots enable clients to customise and automate important customer interactions including quotes, sales conversions, debt collection, customer service, claims, FICA/RICA and more.
Please visit: finchatbot.com.
pDBException: : Database not defined