NEWS

18 Oct 2019 - by Sibahle Malinga SA National Blood Service to expand drone initiative
SA National Blood Service to expand drone initiative

The non-profit plans to add more pilots to its blood delivery drone programme, once the test phase is successfully completed.

16 Oct 2019 - by Sibahle Malinga Customer experience is the future of product design
Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

15 Oct 2019 - by Sibahle Malinga More unhappy customers take online revenge against brands
More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

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