Frequently Asked Questions

Booking & payment enquiries

How do I register for the conference?

There are 3 easy ways to register for the conference:

  1. Click here to pre-register for this event
  2. Contact Lerato Mathize on (011) 807-3294 between 07h00 and 16h00 to reserve your place
  3. Email

How do I register a group, and what discounts apply for group bookings?

To register a group please contact Lerato Mathize on 011 807 3294 or email Please note that in order to qualify for group discounts all delegates must be registered at the same time. The following discounts apply:

  • 4 for the price of 3 (1 free delegate pass)
  • 7 for the price of 5 (2 free delegates passes)
  • 12 for the price of 8 (4 free delegate passes)

How do I pay?

Confirmation of your registration, as well as our banking details will be sent via e-mail at the time of registration. The easiest way to register is by using our secure online booking service with a credit or debit card.

Alternatively, you can pay by bank transfer, cheque or you can ask to be invoiced.

Cards: We accept Visa, MasterCard. Please note that we do not accept American Express or Diners Club.
Bank transfer: Payable to ITWeb Limited, please quote the reference BSC sent to you in the confirmation email.
Bank Details:
Standard Bank, Hyde Park 006-605,
Account 200895109,
Account name ITWeb Ltd.
Swift Code: SBZAZAJJ

You can also ask to be invoiced. If your company uses Purchase Order Numbers, please indicate this to our customer services manager Lerato Mathize on 011 807 3294 or email when making your booking.

When should I pay for the conference?

To qualify for the early bird discounts we will require you payment on or before dates specified below:

  • Super early bird (40% discount on standard rate) on conference only, limited to 50 - expires 14 February 2020
  • Early bird (25% discount on standard rate) – expires 31 March 2020

Should we not receive payment you will be invoiced for the standard rate.

If you have not paid for the event by the date of the conference, you will be asked to sign a personal payment indemnity form.

What is the booking confirmation process?

Once we have received your booking you will receive and online confirmation email providing you with details on the event, as well as your conference reference number.

Lerato Mathize our customer services manager will contact you to confirm all your details, as well as discuss your payment options.

If you have any questions regarding your booking please contact Lerato on (011) 807-3294 or email her on

What happens if I have to cancel?

Cancellations must be received at ITWeb in writing 14 working days prior to the start of the event. Any cancellations received after this date will bear a 100% fee and will not be refunded. This is due to the way in which we are charged by our suppliers during the final month, most of the costs have already been incurred by the organisers. If you are unable to attend the conference, you are welcome to send a substitute delegate instead. Simply notify our customer services manager Lerato Mathize on (011) 807-3294 or email her on, of the new name, job title and contact details.

Can I send a colleague in my place?

We are happy to make a substitution for you at no extra charge. Please send the name, job title and full contact details for the person attending in your place to our customer services manager Lerato Mathize at

Please note, however, that substitutions made on the day of the conference itself are at the discretion of the organisers.

Can I share my place at the conference?

Two or more delegates may not ‘share’ a place at the conference. Please make separate bookings for each delegate.

Can I register for the conference at the conference venue?

Yes, you may register for the conference or any separately-bookable workshops onsite, our registration personnel will be happy to help you. We will need a credit or debit card payment for any bookings made on the day. Please note that you will be charged the on-site registration fee.

Do I need to pay before the early bird date in order to receive my discount?

Yes, ITWeb Events needs to receive payment within 7 days following the early bird deadlines in order for you to take advantage of the early booking discount. The early bird deadlines for this event are as follows:

  • Super early bird (40% discount on standard rate) on conference only, limited to 50 - expires 14 Febraury 2020
  • Early bird (25% discount on standard rate) – expires 31 March 2020

Should we not receive payment in the time frame provided, we will re-issue an invoice for the full registration fee.

Enquiries about the venue & the conference days

How do I get to the venue?

Sandton Convention Centre
Maude Street, Sandown, 2196
Google maps:

The Sandton Convention Centre is located in Sandton the financial hub of Johannesburg in South Africa. It is easily accessible from O.R.Tambo International Airport, just 15 minutes via the Gautrain – the state-of-the-art rapid rail network launched in 2010. The Gautrain links Sandton with Pretoria, central Johannesburg and O.R. Tambo International Airport. The Gautrain station is a convenient 5-minute walk from the Sandton Convention Centre.

Johannesburg Airport Connections

The SCC is just 35 minutes by road from O.R. Tambo International Airport, approximately 19km from Grand Central Airport and 30km from Lanseria International Airport. Airport-approved operators provide taxi, bus and shuttle services between Sandton and the terminal. There are also several car hire companies based at the airport.

Ample Parking For Visitors

Close to 11 000 parking pays are available to Sandton Convention Centre visitors, with the entrance to the parking arcade on Alice Lane, between West and 5th Streets in Sandton.

Click here for map to Sandton Convention Centre

Click here for local Area map of Sandton CBD

Can I use the Gautrain to get to the venue?

The Gautrain links Sandton with Pretoria, central Johannesburg and O.R. Tambo International Airport. The Gautrain station is a convenient 7 min (550 m) walk from the Sandton Convention Centre.

Click here for walking directions

Sandton Guatrain - 155 West St, Sandown, Sandton, 2031
Head northwest on West St toward Stella St 350 m
Turn left onto Maude St 180 m
Sandton Convention Centre - 161 Maude St, Sandown, Sandton, 2196

How to use the Train

The Gautrain’s bus and train services operate 7 days a week, 365 days a year. Detailed train schedules and departure times can be accessed using the Gautrain app, at any Gautrain station or here.

During Peak Times trains depart at 10 minute intervals

During Off-Peak Times trains depart at 20 minute intervals.

On weekends and Public Holidays, trains depart at 30 minute intervals.

To access the Gautrain train service each passenger is required to possess a Gautrain Card with a minimum value of R27 loaded onto it.

Please take note of the event start time when planning your trip.

What about accommodation?

Click here for accommodation in Sandton.

Note the cost of overnight accommodation or any travel is not included in your registration fee.

Are all meals and refreshments included?

Yes, all refreshments and lunch is included. Please see the conference programme for specific timings for the refreshments and networking breaks.

What should I wear?

The dress code is business casual.

What do I need to bring with me?

Please bring your eTicket with you to the conference. This will be emailed to you one or two days prior to the conference. You may find that having lots of business cards with you for the networking sessions is also helpful.

What if I have special requirements?

If you have any particular requirements, disabilities, access, or any other needs we should be aware of, please do let us know when you register for the event. Alternatively, please email

What happens if there is a venue change?

Very occasionally, we may have to change the venue of the conference due to refurbishments or issues with the venue itself. Should this happen, you will be personally notified and sent all of the relevant information for the new venue. Our conference website will also be kept up-to-date of any changes.

How many attendees will be at the conference?

We anticipate in the region of 500 delegates to attend this event. This does vary, so please ask our customer service team onsite.

What happens if a speaker cannot attend?

Conferences are organised many months in advance of the conference itself and as the date of the conference approaches, sometimes we may need to make substitutions, alterations or cancellations of the speakers and/or topics. This is due to speakers being unable to attend for personal or business reasons and whilst we make every effort to find a direct replacement, sometimes this is not possible within the timeframes we are given and in order to allow any replacement speaker to sufficiently prepare a quality presentation ITWeb Events reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be regularly updated on the conference website.

What conference materials will be made available on the day?

On the day of the conference, you will receive a delegate bag, notepad, pen as well as relevant sponsor documentation. The actual presentations will not be included in the delegate bag as speakers often wish to update their presentations following questions and debates on the day itself and so will generally request that we publish the presentation after the conference.

The presentations will be made available one week after the event. You will be sent email notification after the event providing you with access to the PowerPoint presentations, as well as audio recordings of the presentations.

Please note that not all speakers provide us with a presentation and that not all speakers will give permission for their presentations to be distributed.

When will I receive the conference materials?

The speaker presentations themselves will be made available to all delegates two weeks after the conference.

Are all of the presentations available on the web?

We ask all of our speakers for permission to publish their PowerPoint presentations, as well as audio recordings we make on the day, on a protected area of the website for delegates to download post-event. Not all of our speakers give us permission to do so. What we are legally permitted to publish online will be made available to you as soon as the speakers have released their updated versions. This tends to be within one week of the conference itself. You will be notified by email once presentations online, allowing you access to the site for you to download at your leisure.

Note only delegates that have paid in full for the conference will receive access to the presentations.

Will I receive a copy of the delegate list?

For privacy purposes ITWeb Events does not release this information. You will however have ample opportunity to network with all attendees through our business matchmaking programme, a proactive, pre-show platform that lets you meet key speakers, sponsors and other delegates.

General Enquiries

Who can I speak to for more information on ITWeb events?

Our customer services manager Lerato Mathize will be able to assist with queries related to this event, you can contact her on (011) 807-3294 or email her on

Will I receive emails from you?

If you have opted-in to e-mail communication with ITWeb Events you will receive related market information and advanced notification of related conferences.

How do I register for a press pass?

To enquire about any potential press pass please contact our events director Angela Mace on (011) 807-3294 or email her or on

How can I give you my feedback?

We actively seek your feedback on your experience of the day. Our onsite evaluation forms are relatively comprehensive and do cover most aspects of the day. Alternatively, please call our events manager Bronwen Hampshire on (011) 807-3294 or email feedback to

Any other questions?

Please do not hesitate to email our customer services team at who will respond to you promptly.

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