Frequently Asked Questions

Booking & payment enquiries

How do I register for the virtual conference?

There are 3 easy ways to register for the conference:

  1. Click here to register online
  2. Contact Lerato Mathize on (011) 807-3294 between 07h00 and 16h00 to reserve your place
  3. Email

How do I pay?

Confirmation of your registration, as well as our banking details will be sent via e-mail at the time of registration. The easiest way to register is by using our secure online booking service with a credit or debit card.

Alternatively, you can pay by bank transfer, cheque or you can ask to be invoiced.

Cards: We accept Visa, MasterCard. Please note that we do not accept American Express or Diners Club.
Bank transfer: Payable to ITWeb Limited, please quote the reference BSC sent to you in the confirmation email.
Bank Details:
Standard Bank, Hyde Park 006-605,
Account 200895109,
Account name ITWeb Ltd.
Swift Code: SBZAZAJJ

You can also ask to be invoiced. If your company uses Purchase Order Numbers, please indicate this to our customer services manager Lerato Mathize on 011 807 3294, (079) 343 9079 or email when making your booking.

When should I pay for the virtual conference??

Payment is due on registering for the conference or upon receipt of the invoice. Please note that payment is required before admission to the virtual conference can be guaranteed.

To qualify for the early bird discounts we will require you payment on or before dates specified below:

  • Early bird (25% discount on standard rate) on conference only, - expires 30 June 2020

Should we not receive payment you will be invoiced for the standard rate.

What is the booking confirmation process?

Once we have received your booking you will receive and online confirmation email providing you with details on the event, as well as your conference reference number.

Lerato Mathize our customer services manager will contact you to confirm all your details, as well as discuss your payment options.

If you have any questions regarding your booking please contact Lerato on (011) 807-3294, (079) 343 9079 or email her on

What happens if I have to cancel?

Cancellations must be received at ITWeb in writing 14 working days prior to the start of the event. Any cancellations received after this date will bear a 100% fee and will not be refunded. If you are unable to attend the virtual conference, you are welcome to send a substitute delegate instead. Simply notify our customer services manager Lerato Mathize on (011) 807-3294, (079) 343 9079 or email her on, of the new name, job title and contact details.

Can I send a colleague in my place?

We are happy to make a substitution for you at no extra charge. Please send the name, job title and full contact details for the person attending in your place to our customer services manager Lerato Mathize at

Do I need to pay before the early bird date in order to receive my discount?

Yes, ITWeb Events needs to receive payment within 7 days following the early bird deadlines in order for you to take advantage of the early booking discount. The early bird deadlines for this event are as follows:

  • Early bird (25% discount on standard rate) on conference only, expires 30 June 2020

Should we not receive payment in the time frame provided, we will re-issue an invoice for the full registration fee.

Enquiries on virtual conference days

How do I access the virtual conference?

  • You will be advised well in advance regarding your unique registration information.
  • It is recommended that you have access to WiFi of 20 megs per second or more.
  • The conference will flight on any smart device.

When will I receive the virtual conference materials?

The presentations will remain online (for registered delegates only) for at least one month after the conference for your easy access.

Will I receive a copy of the delegate list?

For privacy purposes ITWeb Events does not release this information. You will however have ample opportunity to network with all attendees through our business matchmaking programme, a proactive, pre-show platform that lets you meet key speakers, sponsors and other delegates.

General Enquiries

Who can I speak to for more information on ITWeb events?

Our customer services manager Lerato Mathize will be able to assist with queries related to this event, you can contact her on (011) 807-3294, (079) 343 9079 or email her on

Will I receive emails from you?

If you have opted-in to e-mail communication with ITWeb Events you will receive related market information and advanced notification of related conferences.

How do I register for a press pass?

To enquire about any potential press pass please contact our events director Angela Mace on (011) 807-3294 or email her or on

How can I give you my feedback?

We actively seek your feedback on your experience of the day. Our onsite evaluation forms are relatively comprehensive and do cover most aspects of the day. Alternatively, please call our events manager Bronwen Hampshire on (011) 807-3294 or email feedback to

Any other questions?

Please do not hesitate to email our customer services team at who will respond to you promptly.

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