Established in 2003, Ocular Technologies is a specialist enterprise communications company and customer experience solutions provider. The company has made its mark at the forefront of the industry as a preferred partner for large-scale corporates, SMMEs and public-sector institutions alike.
With a reputation of in-house excellence and capability, its portfolio has expanded from the contact centre industry to include emerging technologies that focus on enhancing the customer experience and delivering consistent and tangible ROI. The solutions Ocular provides include Contact Centre Interaction Management and Optimisation platforms; System- and Workforce Analytics solutions; social media monitoring and tracking; and cloud-based services and solutions such as DynamicsCRM Online, Skype-for-Business, Office365, O!Connect (Ocular's 100% Cloud Contact Centre), O!Contact (Ocular's Cloud Self-Service Platform), and O!Control (Ocular's Workforce Optimisation Service in the Cloud).
Ocular Technologies is also 100 percent black owned and complies with the South African Broad-Based Black Economic Empowerment (B-BBEE) guidelines as a Level 1 Contributor, with a procurement recognition level of 135 percent.
Intelligent and automated messaging – driven by bots – has the potential to transform the way companies reach their customers, says Ocular Technologies.