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Contact centre challenges facing Africa
By Regina Pazvakavambwa, ITWeb portals journalist.
Johannesburg,6 Aug 2015


Contact centres are having a profound effect on organisations' abilities to deliver high quality services in the African region.

This was the consensus during the panel discussion about the trends and challenges shaping the future of Africa's contact centres, at the Interactive Intelligence Customer Experience Executive Forum in Johannesburg this week.

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Business needs to unify customer experiences
By Regina Pazvakavambwa, ITWeb portals journalist.
Johannesburg, 5 Aug 2015


The proliferation of devices, Web applications, and services that cater for consumers' needs, enabling them to research, purchase and interact with companies through numerous channels, have changed customer experience management.

So said Gareth Mellon, programme manager, ICT team at Frost & Sullivan Africa, yesterday speaking during the Interactive Intelligence Customer Experience Executive Forum in Johannesburg.

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EVENT PHOTO GALLERY DURBAN

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EVENT PHOTO GALLERY JOHANNESBURG

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This event is aimed at business and technology decision-makers wanting to boost their contact centres performance, and improve customer engagement. Confirmation of attendance is conditional on approval by Interactive Intelligence, who is bringing you this event in partnership with ITWeb. Delegates who represent competitors or suppliers will be excluded. If your registration is approved, confirmation will be sent through to you before the event.



 

 

Event sponsor

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and cloud services for customer engagement, unified communications and collaboration that help businesses improve service, increase productivity and reduce costs.
Backed by a 21-year history of industry firsts and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. In South Africa Interactive Intelligence is based in Johannesburg.
For more information, visit www.inin.com/za

 

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