Customer experience and customer-centricity has become something that organisations cannot avoid. This is because the voice of the customer has become stronger due to social media channels, where organisations are held accountable for bad service or praised for a job well done. Therefore, reputational damage is top of mind for companies across the board.
At the inaugural ITWeb Customer Experience 2019 summit, omni-channel digital experiences will be assessed. Learn how to incorporate technology that drives better customer experiences and develop products and services with the customer in mind. ITWeb Customer Experience 2019 will showcase technologies than can strengthen your customer interactions and share content that can give you the competitive advantage.

The business landscape is drastically changing due to the rapid pace technology is changing.Many companies are still trying to figure out where to start their digital transformation journey and there is fear of failing since the technology investment does not come cheap. To truly become a digital business, organisations need to start adopting technologies that can enhance their current offering and become more innovative in the way they do business and for some organisations this could mean changing their business model completely. There seems to be more and more new entrants in the market, taking over market share and also disrupting the business as usual approach.
The ITWeb Digital Economy is designed to help organisations stay ahead of the transformation curve by highlighting emerging technology trends and where to start with the digital transformation journey, with minimal disruption. Our expert speakers will be demonstrating how you can go beyond the traditional business approaches to stand out in this crowded and highly competitive business world. We will be exploring ng methodologies and strategies that can help you change your business practices and adapt to disruptive forces that industry 4.0 presents.

ITWeb Cloud, Data Centre & DevOps Summit 2020 will focus on a wide range of hot topics, including hyperscale data centres; multi-cloud; public, private and hybrid cloud; cloud infrastructure; everything-as-a-service; cloud security & compliance; privacy; automation; data management; data ownership; access control; agile working methodologies; containers; big data analytics; DevOps; SecDevOps, to name a few.
This inaugural event will be the largest gathering of qualified end-users of data centre architecture, cloud technologies and solutions, DevOps, as well as adopters of the latest trends, including IoT, blockchain, AI and ML, in South Africa.

The ITWeb GRC 2020 summit will help IT professionals navigate through the rapidly changing technology environment. We will be exploring how regulations are attempting to keep up with technology and how businesses are governing and managing risks in a world where disruption and uncertainty is constant. This year’s event will be more interactive and will showcase more end user case studies. We will explore the frameworks and new risks and trend in IT governance. Join us to network with leading technology solution providers and industry leaders for first-hand insight into how the IT function is being governed in South Africa.

From data preparation and management, to analytics and visualisation, and even further ahead to artificial intelligence and machine learning, today’s businesses require a thorough understanding of the entire BI, analytics and AI landscape if they are to successfully translate their data into actionable insights. ITWeb Business Intelligence Summit 2020 will provide a platform for data, BI, analytics and AI specialists from across industry to meet, share knowledge and hear about the latest technologies, solutions and trends. The practical application of BI, data, analytics and AI strategies will feature strongly, and the programme will include local and international case studies, real success stories and lessons learnt, interactive panel discussions and practical workshops.

The 2020 edition of ITWeb’s BPM & Automation summit is set to have more practical insights with two tracks and a workshop. The summit will be exploring how BPM and Automation is advancing digitisation in a fast paced business world and creating a competitive edge for organisations.
During this event you will gain insight into the latest developments in automation and business process management. The2020 event is designed to ensure that you walk away with immediately implementable insight on emerging technologies that are spurring on the evolution of business processes in the age of digitisation. Join us to meet and network with technology solution providers and thought leaders in BPM and automation arena.

In an increasingly connected, digital world, cyber security threats are constantly evolving and increasing in number and sophistication. Security professionals need to be up to speed with the latest technologies, techniques and skills for predicting and mitigating potentially crippling cyber attacks, the methods and tools in use by today's threat actors, and the latest legal and compliance demands.
The ITWeb Security Summit 2020, now in its 15th year, will again assemble the best of the best - international and local industry experts, analysts, solution providers and end-users - to unpack the latest threats facing African CISOs, CIOs, security specialists and risk officers, reveal emerging cyber security strategies and explain how to increase an organisation's cyber resiliency.

In an increasingly connected, digital world, cyber security threats are constantly evolving and increasing in number and sophistication. Security professionals need to be up to speed with the latest technologies, techniques and skills for predicting and mitigating potentially crippling cyber-attacks, the methods and tools in use by today's threat actors, and the latest legal and compliance demands.
The ITWeb Security Summit in Cape Town will again assemble the best of the best - international and local industry experts, analysts, solution providers and end-users - to unpack the latest threats facing African CISOs, CIOs, security specialists and risk officers, reveal emerging cyber security strategies and explain how to increase an organisation's cyber resiliency.