![[Contact Centre Survey 2013]](http://www.itweb.co.za/surveys/interactiveintelligence/2013/header-results.jpg)
About the survey
In today’s competitive climate the success of your organization will, to a large extent, depend on how well you understand and service your customers at every stage of their interactions with you.As a result, Interactive Intelligence, in partnership with ITWeb, is conducting a survey to determine:
| 1) | What role does your customer service experience plan play in your organisation today? |
| 2) | How well is your organisation prepared to deliver customer service excellence? |
| 3) | What channels and technologies for service delivery is your organisation using? |
The 2013 Contact Centre Survey was run online on ITWeb for a period of two weeks, from 25 March to 8 April..
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